Clear policy for
professional purchases.
At Full-Stage we work with heavy, customized equipment and international logistics. Our policy differentiates cancellations, damages, warranty and returns. Each case is reviewed with evidence and in writing.
Total transparency: how our DDP logistics works
We leave nothing to chance. Before processing your payment, we define exactly the route, timelines, and conditions for your delivery.
Product identification
The DDP service applies automatically to equipment marked with the included logistics badge on its product page.
Route and destination agreement
We confirm with you the exact delivery address, total volume, and local logistics conditions before closing the order.
Industrial-grade packaging
Your equipment is prepared with specialized packaging — including flight cases when applicable — designed to withstand international ocean transport.
Complete customs management
We coordinate permits, customs clearance, and cover the agreed import tariffs. No paperwork on your part.
Ocean transit
We use ocean transport to move large volumes — screens, truss, stages — safely and cost-efficiently.
Delivery and active tracking
We monitor the cargo and keep you informed at every critical stage until the container arrives at the agreed destination.
What do you get free of with Full-Stage DDP shipping?
Importing heavy equipment usually requires customs agents, brokers, and surprise payments. With our DDP modality, we take on that operational burden. Your only task is to receive the equipment.
- High-security packaging and flight cases
- International commercial documentation
- Ocean freight and cargo insurance
- Port clearance and customs management
- Coverage of import duties and taxes
- Local ground transport to the agreed address
A complete import, without the stress of importing.
Full-Stage coordinates every step of international logistics so you can focus on your project, not the paperwork.
Your DDP Roadmap
Clear terms protect your investment. Along with your quote, you will receive a shipping technical sheet with the exact scope of your logistics. No fine print.
Your delivery conditions, in writing
Before any payment, you will receive in writing the exact scope of your logistics: modality, incoterm, estimated times, confirmed destination, and delivery conditions. No surprises.
Transit times are estimates and may vary depending on route, customs, volume, and season. The definitive date is confirmed at the time of shipment.
You are accompanied throughout the entire journey
Buying abroad should not feel like a leap into the unknown. From the moment the equipment leaves our factory until it reaches your hands, you will have control and visibility of the process.
- Time and destination confirmation sheet
- Photo and video evidence of packaged equipment
- Copy of commercial documentation (Invoice, Packing List, BL)
- Status updates during ocean transit
- Advance notice of arrival at port and release
- Direct logistics support channel via WhatsApp
Direct answers about returns
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Every claim is evaluated with evidence and answered in writing
We review every case with evidence
and respond in writing.
If you have a specific situation, tell us. We review, classify and respond — warranty, technical support, replacement or whatever solution applies.
Contact support